💱 What currency are the prices I see on the site?
All prices are in USD.
🚚 I just placed an order, when will it ship?
Please allow 2-5 days processing time for your order to ship out. Average delivery times are 3-4 business days excluding holidays.
📦 Tracking numbers will be updated after your order has been shipped.
If you don’t have a tracking number after 3 business days, please email us at support@homeoxo.com
🔄 I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged.
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You have 30 days to send it back for a full refund.
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You must ship it back at your own expense. Once we receive the product, we will refund the full amount of your original purchase.
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Please include your name and order number on the returned parcel.
⚠️ Note: If your package is on the way, you must wait for it to arrive and then return it before receiving a refund.
❌ Can I cancel my order?
You can cancel your order with no penalty!
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You must cancel before it ships.
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If the item is already sent, please use our easy return system to get a full refund.
🏠 I have entered an incorrect address, what do I do now?
If you entered an incorrect address on your order, you must cancel the current order and place a new one with the correct address.
✅ Steps to follow:
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Cancel the incorrect order immediately through your account or by emailing support@homeoxo.com
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Place a new order with the correct shipping address.
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Make sure to double-check your address before confirming the new order to avoid delays.
⏱ How long does shipping take?
The average shipping time USA is 3-4 business days.
💌 I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email at support@homeoxo.com and we will be happy to assist you!